Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a casino we haven't covered yet? This page explains the best way to reach us and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable channel for getting a response from our team. Send your message to [email protected] and we'll aim to get back to you within a couple of working days. A quick line on what your message is about — a review query, a correction, general feedback — helps us route it to the right person and answer faster.
We're not able to offer live chat or a phone line at this stage, so email remains the go-to option if you want a considered, accurate reply rather than a quick canned one.
What We Can Help With
We cover a broad range of topics relating to online casinos available to Australian players, so there's a fair bit we can assist with. Common reasons readers get in touch include:
- Review questions — asking for more detail on a casino's bonus terms, wagering requirements, or how a particular pokie or table game stacks up.
- Payment method queries — questions about deposit and withdrawal options, including PayID, and how processing times or limits typically work at the sites we cover.
- Corrections — offshore casino terms change often, whether that's a bonus expiry, a maximum cashout limit, or a licensing detail. If you spot something that looks out of date, we want to know.
- Content suggestions — ideas for topics you'd like to see covered, such as a particular game category, software provider, or payment method.
- Responsible gambling concerns — if you or someone close to you needs support, let us know in your message and we'll point you towards the right resources.
What to Include for a Faster Reply
A few details make it much easier for us to help quickly:
- Which casino, bonus or article your query relates to, if applicable.
- A brief description of the issue or question — the more specific, the better.
- Any relevant dates, such as when you last checked a bonus offer or payment limit.
We don't handle account issues, deposits, withdrawals or disputes directly with any operator — those matters need to go through the casino's own customer support team, since we're an independent review and comparison site rather than an operator ourselves.
How We Handle Enquiries
Every message is read by an actual person on our team — there's no automated reply standing in for a genuine response. We typically aim to reply within two working days, though this can stretch slightly during busier periods, particularly around major promotions or new casino launches. If you don't hear back within that window, feel free to follow up.
Before You Reach Out
If your question is about how offshore online casinos operate more generally, how to compare bonuses, or how licensing and payment methods work for Australian players, you may find an answer already covered in our existing guides and reviews. If you're specifically after non-GamStop options relevant to UK players, our Trusted Non GamStop Casinos UK guide may also be of interest.
Otherwise, we're glad to hear from you directly. Whether it's a correction, a suggestion, or simply feedback on how we can make our reviews more useful, your message helps us keep the site accurate and relevant for Australian players comparing their options.